Shipping and Refund Policy
Shipment processing time
All orders are processed within 1-3 business days.
We do not ship or deliver on weekends or holidays. In the event of a high volume of orders, we will communicate any potential delays as promptly as possible via the email you provided.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Time
Free Shipping - US
5-7 business days
|Expedited Shipping - US||3-5 business days||Varies according to order|
7-10 business days
Varies according to order
If interested in faster product delivery, we recommend visiting Amazon.com.
Shipment to P.O. boxes or APO/FPO addresses
We ship via UPS and USPS as needed, if you have a delivery to a PO Box, this will be delivered via USPS
Shipment confirmation and order tracking
Once your product is shipped you will receive an email confirmation with tracking details.
Customs, duties, and taxes
Austere is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, tariffs, taxes, etc.).
Austere is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Lost or Missing Package Policy
Contact the Austere support team or where you purchased the product if your package has been lost, missing, or stolen. Depending on the circumstances, you may be entitled to a refund or a replacement.
We may ask you to provide information. Such information would include: receipts, tracking info, package description, shipping dates, and proof of damage or value, depending on the circumstances. Please file a claim within 15 days of the missing package.
If your tracking information shows that your package was delivered, but you can't locate it, please verify the following:
- Shipping address from your order confirmation.
- Received notice of attempted delivery.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Scan the nearby delivery location for your package (mail room, neighbors, other buildings).
- Wait 48 hours. In some cases, packages may be delivered up to 48 hours before notice of delivery.
- If you haven't received your package, contact Austere support within 15 days of the expected delivery. We'll do everything we can to help.
Note: Some carriers may deliver as late as 10 pm.
You can contact the respective fulfillment third parties (USPS, UPS, FedEx, etc.) for further resolution. Contact the seller directly if an order is sold and shipped by an authorized third-party seller.
International Shipping Policy
We ship globally through specific partners in order to share the best rates with you. If you reside in Canada we will refer you to one of our retailers that carry Austere products.
If you live beyond the USA, there will be a $22 additional handling fee in addition to the cost of shipping you select at checkout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Austere, 9375 SW Commerce Circle, A7, Wilsonville OR 97070, United States.
To return your product, you should mail your product to: Austere, 9375 SW Commerce Circle, A7, Wilsonville OR 97070, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.