SHIPPING POLICY

Shipment processing time

All orders are processed within 1-3 Business Days 

We do not ship or deliver on weekends or Holidays. In the event of a high volume of orders, we will communicate any potential delays as promptly as possible via the email you supply.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Free Shipping- US

5-7 business days

Free

International

7-10 business days

Varies according to order

 At this time, we do not offer expedited service.  If interested in faster product delivery, we recommend visiting Amazon.com

Shipment to P.O. boxes or APO/FPO addresses

We ship via UPS and USPS as needed, if you have a delivery to a PO Box, this will be delivered via USPS

Shipment confirmation and order tracking

Once your product is shipped you will receive an email confirmation with tracking details.

Customs, duties, and taxes

Austere is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Austere is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We ship globally through specific partners in order to share the best rates with you.  If you reside in Canada we will ship from in-country, with a $10 handling fee which will be assessed at checkout.

If you live beyond the USA or Canada, there will be a $22 additional handling fee in addition to the cost of shipping you select at checkout.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

 

REFUND POLICY

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@austere.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@austere.com and send your item to: Austere, 9375 SW Commerce Circle, A7, Wilsonville OR 97070, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Austere, 9375 SW Commerce Circle, A7, Wilsonville OR 97070, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.