Shipping & After Purchase FAQs

How much does shipping cost when I order through Austere.com?

Standard USPS, UPS Ground, and FedEx Ground shipping rates apply based on location.

How can I track my order?

Your tracking information will be provided in an email confirmation that is sent automatically after you submit your order.

What shipping providers do you use?

Currently, we use USPS, UPS Ground, and FedEx Ground to ship our products.

Can I request expedited shipping?

Not today, but we will be adding this option soon!

I don't live in the USA, how much does shipping cost when I order through Austere.com?

Standard USPS, UPS, and DHL shipping rates apply based on location, there is also a small fee assessed to cover the cost of paperwork and handling for preparing the shipment.  All taxes and duties are the responsibility of the recipient. 

How do I register my product?

Simply go to austere.com/guarantee, click Register Your Product, complete the form, and click Register when finished.

How can I submit a review for your product?

Austere welcomes reviews of our products on your favorite social media platform. Additionally, you can review our products directly on Austere.com. Simply navigate to the info page for your favorite product and click Write A Review. We appreciate your feedback.

How do I return or exchange my product?

Please contact the retailer where you purchased your Austere product for information on their return & exchange policy or reach out directly to our customer support by sending an email to support@austere.com or by calling +1 (800) 503-1037; please have your product model and serial number at the ready.

 

For more information please review our Shipping & Refund Policy.